FAQs

Contact Information


Who do I contact about sewer problems or when the red light is flashing on my (or a neighbor’s) control panel box? 

The city provides wastewater service 24 hours a day, seven days a week. During normal business hours (Monday through Thursady from 7:15 a.m. to 5:15 p.m.), call the wastewater Department at (615) 672-3654. After hours, call 1-886-775-0444 and you will be forwarded to the answering service. Give the service your name, address, phone number, and the nature of your problem, and they will contact a wastewater technician to respond.

Who do I contact with questions about my wastewater bill?

Call the Wastewater Billing Department at (615) 672-4350.

What are the boxes with red lights on the sides of some of the homes in White House?

These are control panels for homes on the low pressure sewer system. The newer systems have both an audible and red light alarm system installed on the control panel to indicate any malfunctions. Older systems have the red light indicator only.

Are there limits and/or restrictions as to what I can discard into the city’s wastewater system?

Yes. Please contact the Wastewater Department at (615) 672-3654 regarding the disposal of any questionable items.

Who is responsible for the maintenance of sewer equipment?

The city owns and maintains the equipment from the grinder wet well, including the control panel or the vacuum pod with the equipment within, to the main line connection. Homeowners are responsible for the line coming from the house to the wet well or vacuum pod, including cleanouts, air-intakes and splitter boxes.

May my sewer bill be adjusted for water usage not going into the sewer system?

Yes. A sewer adjustment may be requested for certain scenarios. Download an Adjustment Request Form

Where is the drop box located?

The drop box is located in the circle drive behind the gazebo at the Billy S. Hobbs Municipal Center at 105 College Street. You can drop payments and applications in the drop box anytime. The drop box is collected at 7:15 am each business day.

What types of payments are accepted?

We accept cash, check, or money order in the drop box and at the office. You can only use a debt/credit card if you use the online pay service. We also have an automatic bank draft available free of charge.